Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with The SP Boutique. We want you to love your purchase. If you are not completely satisfied, we're here to help.

Return Eligibility

Returns are accepted within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and unused
  • Items must be in their original condition
  • Original tags must be attached
  • Items must be free of odors, stains, makeup, pet hair, or damage
  • Proof of purchase is required

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

  • Earrings
  • Jewelry sets
  • Hair accessories
  • Clearance or sale items
  • Custom or personalized items
  • Gift cards

Due to hygiene and safety reasons, all jewelry sales are final.

Exchanges

We currently offer exchanges for clothing sizes when inventory is available.

If your desired size is unavailable, store credit will be issued.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at hello@thespboutique.com with:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We will review the claim and provide a replacement, store credit, or refund when appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

We recommend using a trackable shipping method. The SP Boutique is not responsible for lost return packages.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method within 5-10 business days.

Original shipping charges are non-refundable.

Store Credit

Returns that meet our policy requirements may be eligible for store credit if requested.

Store credit does not expire and may be used on future purchases at The SP Boutique.

Non-Returnable Conditions

Returns will not be accepted if items:

  • Have been worn or washed
  • Smell of perfume, smoke, or other odors
  • Have makeup, deodorant, or stains
  • Are missing tags
  • Are returned after the 14-day return window

Contact Us

For return requests or questions, please contact:

The SP Boutique
Website: www.thespboutique.com
Email: hello@thespboutique.com